2.11 Administrative Reconsideration for Credentialling

Date Approved: April 20, 2005

Date Effective:  April 20, 2005

Date Revised: December 10, 2019

 Scope
This policy applies to all internationally‐educated physiotherapists (applicants) whose credentials have been deemed to be substantially different from those of a Canadian‐educated physiotherapist by The Canadian Alliance of Physiotherapy Regulators (CAPR).

Principles
This policy has been developed in accordance with provincial fair access and registration legislation.

Definitions
“Administrative reasons” are errors or omissions that deviate significantly from CAPR’s credentialling standards or procedures that negatively impact the applicant’s credentialling outcome.

Purpose
The purpose of this policy is to outline the Administrative Reconsideration standards and the process that may be initiated by applicants whose credentials have been deemed to be substantially different from those of a Canadian‐educated physiotherapist by CAPR.

Policy
In some exceptional cases, CAPR’s credentialling assessment may determine that an applicant’s education does not meet the credentialling standards in place at the time of their assessment. In such cases, applicants may apply for an Administrative Reconsideration.

Applicants may apply for an Administrative Reconsideration of their credentialling assessment result in the following circumstances:

• Where the applicant believes that there were administrative reasons that affected the processing of their assessment; or
• Where the applicant believes that there was a lack of due process; or
• Where the applicant believes that their credentials have been evaluated incorrectly, such that a wrong decision has been made

All requests for Administrative Reconsideration shall be set out in writing, detailing the reason(s) for the request and all particulars necessary to allow the Administrative Reconsideration to be adjudicated. Requests for Administrative Reconsideration must be received in CAPR’s office within 30 calendar days of the date of the applicant’s final assessment decision.

Applicants should submit any additional information that they deem relevant to their Administrative Reconsideration.

• Additional information must be provided directly to CAPR from the issuing institution, where applicable;
• Information regarding financial status and letters of reference will not be considered as part of the Administrative Reconsideration

Upon receipt of the relevant documents and associated fee, CAPR will appoint a Credentialling Officer to conduct an internal review of the documents and any other information deemed relevant. The Credentialling Officer who made the final assessment decision shall not conduct the Administrative Reconsideration review. A letter outlining the rationale for the decision, and the associated outcome(s), will be issued to the applicant by the National Director of Evaluation Services.

Potential Outcomes:

• The application for Administrative Reconsideration is granted. If this is the case, the following will occur:
  • If the source of the Administrative Reconsideration was due to administrative issues as defined by CAPR, the associated fees of the application for Administrative Reconsideration will be refunded to the applicant.
• The application for Administrative Reconsideration is denied. If this is the case, the applicant may apply for an Appeal of their Administrative Reconsidering outcome (see Appeal Policy for Credentialling).